Please complete this form as fully as possible to enable us to process your complaint quickly. Mandatory fields are marked with an asterisk (*). We will contact you as soon as possible after receiving your completed form. Please do not send any goods back to us before you have received a complaint number from us.

Checklist for returns:

• Be sure to enclose the complaint number with the return! Without this information, it will not be possible to process your return quickly.
• Always return items including all accessories and in the original product packaging. Use suitable shipping packaging (the product packaging is not shipping packaging!!!).
• Returns must be sent carriage paid. We generally do not accept carriage forward shipments!
• The restocking costs are set at a flat rate of 15% of the net value of the goods.

Excluded from return:

• Labelled or stickered products/packaging
• Used or modified products
• Special orders
• Spare parts
• Customised products
• Products with a limited shelf life
• Hazardous goods