Answers to frequently asked questions
Here you will find the answers to the most frequently asked questions by our customers. If you still have further questions, please do not hesitate to contact us.
Our customer service will be happy to help you.
Why do I not see any prices?
Prices are visible only for registered customers after login.
How can I order the products?
Our offer is directed exclusively to commercial customers. After successful registration you can order our products.
How does the registration process work?
In addition to general information such as place of residence and email address, we also require proof of trade. Your registration will be manually checked by us and usually approved within 24 hours. Afterwards you can place your orders without restrictions via our store.
Can I register as a private person?
No, unfortunately not. Our offer is directed only to commercial customers.
Are deliveries possible outside Germany?
Yes, we generally deliver to any country, provided there are no legal reasons, embargoes or other trade restrictions against it.
When will I receive my goods?
We usually ship orders within 24 hours. If an item is not in stock, we will inform you about the expected delay or ask if you want a partial delivery. Depending on the shipping service provider, delivery within Germany takes another 1-2 working days.
Which shipping service providers are used?
We ship our packages by GLS, DHL & shipping company.
Are ProGlass products also available in local stores?
Our products are also available at HERE.
Is my desired product available / deliverable?
You can view the availability of individual products in the detailed view after successful registration.
Not the right question here?
Please feel free to send us a message!