{"id":74303,"date":"2022-12-13T07:43:58","date_gmt":"2022-12-13T06:43:58","guid":{"rendered":"http:\/\/proglass.de.w01cd995.kasserver.com\/?page_id=74303"},"modified":"2023-06-27T09:58:57","modified_gmt":"2023-06-27T07:58:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/proglass.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div   class='avia-fullscreen-slider main_color av-small-hide av-mini-hide  avia-builder-el-0  el_before_av_section  avia-builder-el-first  av-full-slider-custom-size container_wrap sidebar_left'  ><div  class='avia-slideshow av-lemx8t5o-c92b94e826dd8b04cc45738b71e1359f av-control-default avia-slideshow-extra_large av_fullscreen avia-slide-slider av-full-slider-custom-size av-small-hide av-mini-hide av-default-height-applied   avia-slideshow-1'  data-size='extra_large'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='68081'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='true'  data-slide_height='100'  data-handle='av_fullscreen'  data-interval='5'  data-class='av-full-slider-custom-size'  data-extra_class=' '  data-el_id=''  data-css_id='fullscreen_slider_1'  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-lazy_loading='disabled'  data-default-height='28.1333333333'  data-img_scrset=''  data-av-desktop-hide=''  data-av-medium-hide=''  data-av-small-hide='aviaTBav-small-hide'  data-av-mini-hide='aviaTBav-mini-hide'  data-id=''  data-custom_class='av-full-slider-custom-size'  data-template_class=''  data-av_uid='av-lemx8t5o'  data-sc_version='1.0'  data-stretch=''  data-heading_tag=''  data-heading_class=''   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.1333333333%;'><li style='background-position:center center;' data-img-url='https:\/\/proglass.de\/wp-content\/uploads\/2023\/02\/FAQ-1920-\u00d7-540-px-10-1.jpg' class='avia-slideshow-slide av-lemx8t5o-c92b94e826dd8b04cc45738b71e1359f__0  av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><\/div><\/li><\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1x14qcc-d514bff129aa33d64bb4c20c435bea4a\">\n.avia-section.av-1x14qcc-d514bff129aa33d64bb4c20c435bea4a{\nbackground-color:#ffffff;\nbackground-image:unset;\nposition:relative;\n}\n.avia-section.av-1x14qcc-d514bff129aa33d64bb4c20c435bea4a .avia-divider-svg-bottom svg{\nheight:50px;\nwidth:calc(100% + 1.3px);\nfill:#f6f6f6;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-1x14qcc-d514bff129aa33d64bb4c20c435bea4a main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_fullscreen  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_left'  ><div class='avia-divider-svg avia-divider-svg-opacity-fan avia-divider-svg-bottom avia-svg-original'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-74303'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-565j18-d31ab577895ab5c91fcfb324374d4f82\">\n#top .flex_column.av-565j18-d31ab577895ab5c91fcfb324374d4f82{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-565j18-d31ab577895ab5c91fcfb324374d4f82{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div class='flex_column av-565j18-d31ab577895ab5c91fcfb324374d4f82 av_two_third  avia-builder-el-2  el_before_av_one_third  avia-builder-el-first  first flex_column_div '   ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-u3k75o-a9268cbc4d2cb2d27d7f3c753f61e671\">\n#top .av-special-heading.av-u3k75o-a9268cbc4d2cb2d27d7f3c753f61e671{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-u3k75o-a9268cbc4d2cb2d27d7f3c753f61e671 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-u3k75o-a9268cbc4d2cb2d27d7f3c753f61e671 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-u3k75o-a9268cbc4d2cb2d27d7f3c753f61e671 av-special-heading-h2 blockquote modern-quote  avia-builder-el-3  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag'  itemprop=\"headline\"  > Answers to frequently asked questions<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-lblurna3-ecd9e9849a4e60b55ef1262b48bcbd31'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Here you will find the answers to the most frequently asked questions by our customers. If you still have further questions, please do not hesitate to contact us.<\/p>\n<p>Our customer service will be happy to help you.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1018o64-1b6cd58a1158b34a02c455291ae54384\">\n#top .flex_column.av-1018o64-1b6cd58a1158b34a02c455291ae54384{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-1018o64-1b6cd58a1158b34a02c455291ae54384{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div class='flex_column av-1018o64-1b6cd58a1158b34a02c455291ae54384 av_one_third  avia-builder-el-5  el_after_av_two_third  avia-builder-el-last  flex_column_div '   ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-txdags-d30999112bb72036e5b8ca637f7ad403\">\n.avia-section.av-txdags-d30999112bb72036e5b8ca637f7ad403{\nposition:relative;\n}\n.avia-section.av-txdags-d30999112bb72036e5b8ca637f7ad403 .avia-divider-svg-bottom svg{\nheight:50px;\nwidth:calc(100% + 1.3px);\nfill:#f6f6f6;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-txdags-d30999112bb72036e5b8ca637f7ad403 main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_left'  ><div class='avia-divider-svg avia-divider-svg-opacity-fan avia-divider-svg-bottom avia-svg-original'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-74303'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column av-pxn918-85cc53b6b41be271015f37cdd4d7c383 av_one_full  avia-builder-el-7  avia-builder-el-no-sibling  first flex_column_div '   ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lbluyf0v-31d3e6e5d020c3f9f99b94cc33ea36a5\">\n#top .togglecontainer.av-lbluyf0v-31d3e6e5d020c3f9f99b94cc33ea36a5 p.toggler{\nfont-size:20px;\n}\n<\/style>\n<div  class='togglecontainer av-lbluyf0v-31d3e6e5d020c3f9f99b94cc33ea36a5 av-minimal-toggle  avia-builder-el-8  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-lbluvvud-a095b63e41cc0a5953e933424f84ecb8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>Why do I not see any prices?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Prices are visible only for registered customers after login.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lbluyedz-51e03ed5685247265e9e9ff0b3c7db7b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>How can I order the products?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our offer is directed exclusively to commercial customers. After successful registration you can order our products.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lblv2sla-9033077d3ececa58f543706ddebb65dd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>How does the registration process work?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>In addition to general information such as place of residence and email address, we also require proof of trade. Your registration will be manually checked by us and usually approved within 24 hours. Afterwards you can place your orders without restrictions via our store.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lblv3c54-6b56c54163c4887b3d97e7abc805d806'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>Can I register as a private person?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No, unfortunately not. Our offer is directed only to commercial customers.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lblv4y1g-43c4fd50eb7e0da4c034d000319320b6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>Are deliveries possible outside Germany?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, we generally deliver to any country, provided there are no legal reasons, embargoes or other trade restrictions against it.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lblv76wh-693689e95350e5380fefeb7ff2b5128f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>When will I receive my goods?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We usually ship orders within 24 hours. If an item is not in stock, we will inform you about the expected delay or ask if you want a partial delivery. Depending on the shipping service provider, delivery within Germany takes another 1-2 working days.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lblv8376-631642a7afced469cdbf61c39b978e29'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>Which shipping service providers are used?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We ship our packages by GLS, DHL &amp; shipping company.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lblvb00j-0c25976dbc6120221187983f90e7a9f3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-8' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'>Are ProGlass products also available in local stores?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our products are also available at <a href=\"https:\/\/proglass.de\/en\/company\/sources-of-supply\/\">HERE<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lblvdibk-7c862ab79db256f940243a6070f447f6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-9' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'>Is my desired product available \/ deliverable?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can view the availability of individual products in the detailed view after successful registration.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldlq784u-d51f9333c41488fb670a4fc7268601e4\">\n.avia-section.av-ldlq784u-d51f9333c41488fb670a4fc7268601e4{\nbackground-color:#f0f0f0;\nbackground-image:unset;\nposition:relative;\n}\n.avia-section.av-ldlq784u-d51f9333c41488fb670a4fc7268601e4 .avia-divider-svg-bottom svg{\nheight:50px;\nwidth:calc(100% + 1.3px);\nfill:#f6f6f6;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-ldlq784u-d51f9333c41488fb670a4fc7268601e4 main_color avia-section-default avia-no-border-styling  avia-builder-el-9  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_left'  ><div class='avia-divider-svg avia-divider-svg-opacity-fan avia-divider-svg-bottom avia-svg-original'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 19.6\" preserveAspectRatio=\"none\">\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 18.8 141.8 4.1 283.5 18.8 283.5 0z\"\/>\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 12.6 141.8 4 283.5 12.6 283.5 0z\"\/>\n\t<path style=\"opacity:0.33\" d=\"M0 0L0 6.4 141.8 4 283.5 6.4 283.5 0z\"\/>\n\t<path d=\"M0 0L0 1.2 141.8 4 283.5 1.2 283.5 0z\"\/>\n<\/svg><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-74303'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column av-64kdss-06692be95e2250e9ba39db3b67b73bd1 av_one_full  avia-builder-el-10  avia-builder-el-no-sibling  first flex_column_div '   ><p><section  class='av_textblock_section av-1a81tz0-08c2f4c2bcfc59430aadbb522fca60bb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Not the right question here?<br \/>\nPlease feel free to send us a message!<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap avia-button-left  avia-builder-el-12  el_after_av_textblock  avia-builder-el-last ' ><a href='https:\/\/proglass.de\/kontakt\/'  class='avia-button av-jtyat8-fcf2e2665a14725abcabe66b1426ff2c avia-icon_select-no avia-size-large avia-position-left avia-color-theme-color' ><span class='avia_iconbox_title' >contact us<\/span><\/a><\/div><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap sidebar_left'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-74303'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/pages\/74303"}],"collection":[{"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/comments?post=74303"}],"version-history":[{"count":2,"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/pages\/74303\/revisions"}],"predecessor-version":[{"id":179464,"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/pages\/74303\/revisions\/179464"}],"wp:attachment":[{"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/media?parent=74303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}