{"id":209162,"date":"2024-03-27T13:57:34","date_gmt":"2024-03-27T12:57:34","guid":{"rendered":"https:\/\/proglass.de\/?page_id=209162"},"modified":"2024-10-11T10:04:21","modified_gmt":"2024-10-11T08:04:21","slug":"online-complaints","status":"publish","type":"page","link":"https:\/\/proglass.de\/en\/online-complaints\/","title":{"rendered":"Online-complaints"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-1i1t1wc-77ec813ea8c3c324f9c7c2f418c838b0 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap sidebar_left'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-209162'><div class='entry-content-wrapper clearfix'>\n<form action=\"https:\/\/proglass.de\/en\/online-complaints\/\" method=\"post\"  class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-1  avia-builder-el-no-sibling   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h3 class=''>Online complaint<\/h3><fieldset><div id='avia_1_1' class='av-form-text'><p>Please complete this form as fully as possible to enable us to process your complaint quickly. Mandatory fields are marked with an asterisk (*). We will contact you as soon as possible after receiving your completed form. <span style=\"color: #ff0000;\"><strong>Please do not send any goods back to us before you have received a complaint number from us.<\/strong><\/span><\/p>\n<\/div><p id='element_avia_2_1' class=' first_form  form_element form_fullwidth av-form-empty-line '> <\/p><h3 id='element_avia_3_1' class=' first_form  form_element form_fullwidth av-form-headline '>Sender information<\/h3><p class='  first_form  form_element form_element_half' id='element_avia_4_1'><label for=\"avia_4_1\">Company \/ Contact person <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_4_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_5_1'><label for=\"avia_5_1\">Customer number<\/label> <input name=\"avia_5_1\" class=\"text_input \" type=\"text\" id=\"avia_5_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_6_1'><label for=\"avia_6_1\">Street and number <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_6_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_6_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_7_1'><label for=\"avia_7_1\">Postcode and town <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_7_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_7_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_8_1'><label for=\"avia_8_1\">Phone number<\/label> <input name=\"avia_8_1\" class=\"text_input \" type=\"text\" id=\"avia_8_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_9_1'><label for=\"avia_9_1\">Mail <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_9_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_9_1\" value=\"\" \/><\/p><p id='element_avia_10_1' class=' first_form  form_element form_fullwidth av-form-empty-line '> <\/p><h3 id='element_avia_11_1' class=' first_form  form_element form_fullwidth av-form-headline '>Complained articles<\/h3><p class='  first_form  form_element form_element_half' id='element_avia_12_1'><label for=\"avia_12_1\">Invoice number <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_12_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_12_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_13_1'><label for=\"avia_13_1\">Invoice date<\/label> <input name=\"avia_13_1\" class=\"text_input \" type=\"text\" id=\"avia_13_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_14_1'><label for=\"avia_14_1\">Item description <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_14_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_14_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_15_1'><label for=\"avia_15_1\">Serial number<\/label> <input name=\"avia_15_1\" class=\"text_input \" type=\"text\" id=\"avia_15_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_element_half' id='element_avia_16_1'><label for=\"avia_16_1\">Item number<\/label> <input name=\"avia_16_1\" class=\"text_input \" type=\"text\" id=\"avia_16_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_17_1'><label for=\"avia_17_1\">Quantity <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_17_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_17_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_18_1'><label for=\"avia_18_1\">Cause for complaint <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_18_1\" class=\"select is_empty\" id=\"avia_18_1\"><option selected='selected' value =''><\/option><option  value ='wrong item ordered'>wrong item ordered<\/option><option  value ='wrong quantity ordered'>wrong quantity ordered<\/option><option  value ='wrong item delivered'>wrong item delivered<\/option><option  value ='wrong quantity delivered'>wrong quantity delivered<\/option><option  value ='item not to your liking'>item not to your liking<\/option><option  value ='item defective (detailed description)'>item defective (detailed description)<\/option><option  value ='item incomplete'>item incomplete<\/option><option  value ='other (detailed description)'>other (detailed description)<\/option><\/select><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_19_1'><label for=\"avia_19_1\" class=\"textare_label hidden textare_label_avia_19_1\">Detailed description and other reasons<\/label><textarea  name=\"avia_19_1\" class=\"text_area \" cols=\"40\" rows=\"7\" id=\"avia_19_1\" ><\/textarea><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_20_1'><label for=\"avia_20_1\">Our wish <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><select  name=\"avia_20_1\" class=\"select is_empty\" id=\"avia_20_1\"><option selected='selected' value =''><\/option><option  value ='credit note'>credit note<\/option><option  value ='replacement delivery'>replacement delivery<\/option><option  value ='repair'>repair<\/option><option  value ='cost estimate'>cost estimate<\/option><\/select><\/p><div id='avia_21_1' class='av-form-text'><p><strong>Checklist for returns:<br \/>\n<\/strong><\/p>\n<ul>\n<li><span style=\"color: #ff0000;\">Be sure to enclose the complaint number with the return! Without this information, it will not be possible to process your return quickly.<\/span><\/li>\n<li>Always return items including all accessories and in the original product packaging. Use suitable shipping packaging (<span style=\"color: #ff0000;\">the product packaging is not shipping packaging!!!<\/span>).<\/li>\n<li>Returns must be sent carriage paid. <span style=\"color: #ff0000;\">We generally do not accept carriage forward shipments!<\/span><\/li>\n<li>The restocking costs are set at a flat rate of 15% of the net value of the goods.<\/li>\n<\/ul>\n<p><strong>Excluded from return:<\/strong><\/p>\n<ul>\n<li>Labelled or stickered products\/packaging<\/li>\n<li>Used or modified products<\/li>\n<li>Special orders<\/li>\n<li>Spare parts<\/li>\n<li>Customised products<\/li>\n<li>Products with a limited shelf life<\/li>\n<li>Hazardous goods<\/li>\n<\/ul>\n<\/div><p class='  first_form  form_element form_fullwidth' id='element_avia_22_1'><input  name=\"avia_22_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_22_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_22_1\">I have taken note of the <a href=\"https:\/\/proglass.de\/en\/gtc\/\" target=\"_blank\" rel=\"noopener\"> GTC<\/a> <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_23_1'><input  name=\"avia_23_1\" class=\"input_checkbox is_empty\" type=\"checkbox\" id=\"avia_23_1\" value=\"true\"\/><label class=\"input_checkbox_label\" for=\"avia_23_1\">I have read and understood the <a href=\"https:\/\/proglass.de\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a> I agree that my details and data will be collected and stored electronically to answer my enquiry. Note: You can revoke your consent at any time for the future by sending an e-mail to <a href=\"mailto:info@proglass.de\">info@proglass.de<\/a> <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_24_1\" class=\"hidden \" id=\"avia_24_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_left'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-209162'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/pages\/209162"}],"collection":[{"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/comments?post=209162"}],"version-history":[{"count":3,"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/pages\/209162\/revisions"}],"predecessor-version":[{"id":213151,"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/pages\/209162\/revisions\/213151"}],"wp:attachment":[{"href":"https:\/\/proglass.de\/en\/wp-json\/wp\/v2\/media?parent=209162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}